Refund Policy

1. Refund eligibility

We offer a 7-day money-back guarantee. If you are not satisfied with our service, you may request a refund within 30 days of purchase.

Refund requests must be submitted through official channels with a detailed reason.

2. Non-refundable cases

Requests after 7 days will not be accepted.

Users who have used more than 50% of their plan quota do not qualify for a full refund.

Users who violated the Terms of Service do not qualify.

3. Refund process

Submit a request via support email or the online support system.

We will review your request within 3-5 business days.

Approved refunds will be processed to your original payment method within 7-14 business days.

4. Partial refunds

We may offer prorated partial refunds for partially used services.

The amount will be calculated based on usage and remaining period.

5. Dispute resolution

You may request a review through our support channels.

We are committed to handling all refund requests fairly.

6. Contact us

If you need to request a refund or have questions, contact our support team:

Email: support@1bit.ai
Live chat: via the chat widget on the site